At
RobbinsDiamonds.com, we want you to have a satisfying shopping
experience. For your convenience, the following payment options are
available: Visa, Mastercard, Discover and American Express.
As
soon as you place your order using our easy-to-navigate system, we
immediately begin processing it. Because it is immediate, canceling
your order is not an option. Most orders are processed and leave our
facility in as little as two business days. If for some reason you
change your mind after placing an order, we welcome you to take
advantage of our 10-day return policy, detailed below.
Shipping We
use the most reputable shipping companies to deliver your purchase in a
timely manner. We deliver to street addresses ONLY in the continental
United States, Hawaii, Alaska and Canada using private carriers.
Shipments WILL NOT be made to PO Box destinations. We use UPS as our
main shipping provider. If you cannot receive a package by UPS please
contact us at ## and we can discuss the proper shipping for your area.
Security/Insurance Protection
When
your order is shipped from our facility, you will receive an email with
the tracking information. All packages are fully insured at no
additional charge to you and may at the discretion of UPS require a
signature upon delivery.
Shipping Options
Please note that the shipping times stated below are in addition to the processing time. (Processing time usually two business days)
SHIPPING OPTION
CHARGE
In-Store Pickup
Free
Fedex Ground
Free
Fedex 2nd Day
$15
Fedex Overnight
$25
Questions
For product inquiries or help using the RobbinsDiamonds.com website, please call 302-453-4443
Cancellations & Returns
We
want you to be perfectly satisfied with your purchase. If you are not
satisfied for any reason, you can return the product through registered
mail for a refund or replacement. This must be done within 10 days of
delivery of the item.
Returns are easy.
You
must print and complete a Merchandise Return form. To do so, you will
need the original order number. Go to Account Administration > View
Order History. Find your order by order date or order number and
select it. Then select "Print Return Label". You can click here to go
directly to the View Order History page.
Follow the instructions on the Merchandise Return Form.
Please make note of why the item is being returned. You can simply write this on the form you include inside the package.
The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
Package
the item securely so as to avoid damage during shipping. If you are
returning an item of significant value, we recommend that you insure it
against loss or damage.
All manufacturers' warranties are in effect.
Custom jewelry is not returnable.
Send the package to:
Robbins Delaware Diamonds, 101 Geoffrey Dr. Newark, DE 19713
